Getting one was a horrible experience that totally ruined my Christmas. It seems the big international retail, Furla, in New York, decided to do Christmas instead of customer service. The bag cost $398.00 and there was an offer of free 2 day shipping. On the Dec 22, I placed my order and inquired via customer service email about whether it would get to me by Christmas Eve. Nothing. They never responded back. So I found the customer service phone number and I guess Laurie (yes, only one customer service rep in New York!!!!!) was off for Christmas. And Furla's customer service voice mail box was full! Can you believe that crap!?! What frigging retailer takes off for Christmas? Anyway, the next day, I log into Furla and it says my order was shipped. They never bothered to send me a shipping confirmation number, email... nothing. Oh but it gets worse. Here I am hoping to get the bag before Christmas and that only left Christmas Eve. I log into Furla again hoping for some dregs of information and my account shows a total different bag had been shipped! WTF? Okay by this point I'm pissed and there was no one to ream out over my fucking order. The 23rd past with no response from Furla. The 24th passed. I didn't get it before Christmas, and at that point I wasn't sure what bag was coming. The 25th passed. The 26th arrived and Laurie's still out on Christmas holiday! UPS and USPS weren't running...they were all doing Christmas too. On the 27th, I got my bag. Yep, it was the right bag. It was the Furla Limited Edition Pink Candy Bag!
|Furla Limited Edition Pink Candy Bag|
After the bad experience I had with Furla over getting my order, you'd think I'd be willing to forgive and forget. Nope. I've written a letter to the company president. My 25 years in customer service won't allow me to just let this crap go. Improvements need to be made. Unfortunately, I haven't been able to find an Italian address for Furla yet. If anyone knows how to got about getting that, by all means, please share.
Update --- Want to see the bag in action? Check out my Spring Preview!